1. Acceptance of Terms
These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Reveloom, Inc., a Delaware corporation with its principal place of business at 101 California Street, Suite 2710, San Francisco, CA 94111 ("Reveloom," "Company," "we," "us," or "our"). By accessing our website at reveloom.com, registering for an account, subscribing to any of our service plans, accessing or using any feature of our platform, or clicking a button indicating acceptance of these Terms, you agree to be bound by these Terms in their entirety.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" or "Customer" refers to that entity. If you do not have such authority, or if you do not agree to all of the terms and conditions of this Agreement, you must not accept these Terms and may not use our Services.
These Terms incorporate by reference our Privacy Policy (available at reveloom.com/legal/privacy.html), our Cookie Policy (available at reveloom.com/legal/cookies.html), any Order Forms or Statements of Work executed between you and Reveloom, and any additional policies, guidelines, or documentation we publish for specific features or services. In the event of any conflict between these Terms and an Order Form or Master Service Agreement signed by authorized representatives of both parties, the terms of the Order Form or Master Service Agreement shall control.
Reveloom reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website, updating the "Last Updated" date, and, where required, notifying registered users by email. Your continued use of our Services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree with the modifications, your sole remedy is to terminate your account and discontinue use of the Services.
2. Description of Services
Reveloom provides an enterprise-grade blockchain infrastructure platform that enables developers, technical teams, and organizations to build, deploy, monitor, and scale Web3 applications and blockchain integrations. Our Services are delivered as a cloud-based, software-as-a-service (SaaS) platform and include the following core components:
Blockchain Infrastructure Services: Reveloom provides managed access to nodes on multiple public and private blockchain networks, including but not limited to Ethereum mainnet and testnets, Layer 2 scaling networks, and other EVM-compatible and non-EVM blockchain protocols. Our infrastructure services include high-availability node endpoints, load balancing, automatic failover, and real-time synchronization with the latest chain state.
API Services: We offer a comprehensive suite of APIs that allow customers to query blockchain data, submit transactions, interact with smart contracts, access historical chain data, monitor wallet and contract activity, and integrate blockchain functionality into their applications. Our APIs support REST, WebSocket, and GraphQL protocols depending on the use case and subscription tier.
Analytics and Monitoring: Our platform includes real-time and historical analytics tools that provide visibility into blockchain network activity, smart contract performance, transaction patterns, gas usage optimization, and custom event monitoring. Enterprise customers have access to advanced analytics features including custom dashboards, alert configurations, and data export capabilities.
Smart Contract Tools: Reveloom provides development tools to assist in the deployment, verification, interaction, and monitoring of smart contracts. These tools include ABI management, contract event indexing, automated testing integrations, and contract security scanning integrations. Smart contract tools are provided as development aids and do not constitute legal, financial, or security advice.
Developer Platform: Our developer platform includes comprehensive documentation, SDK libraries for popular programming languages, code examples, a developer console for testing and debugging, and access to our developer community and support resources.
Reveloom may add, modify, or discontinue features and services from time to time. We will provide reasonable advance notice of discontinuation of material features to affected customers, and such discontinuation will not constitute a breach of these Terms provided we give at least thirty (30) days notice for features included in paid subscriptions.
3. Account Registration and Security
To access the Services, you must create an account by providing accurate, current, and complete information as requested during the registration process. You agree to maintain and promptly update your account information to keep it accurate, current, and complete. Reveloom may refuse to register an account, suspend an account, or terminate an account if the information provided is found to be inaccurate, incomplete, or in violation of these Terms.
You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any API keys associated with your account. You must not share your account credentials with any third party, allow unauthorized access to your account, or create accounts on behalf of others without their express consent. Each account may only be used by the individual or entity for whom it was created, except as otherwise permitted under enterprise team account configurations.
You are solely responsible for all activity that occurs under your account, whether or not you authorized such activity. If you suspect unauthorized access to your account or any other security breach, you must notify Reveloom immediately at security@reveloom.com and take prompt action to secure your account, including changing your password and revoking any compromised API keys. Reveloom will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to safeguard your credentials.
Reveloom may offer or require multi-factor authentication (MFA) for account access. Enterprise customers on dedicated infrastructure plans are strongly encouraged to enable MFA for all team members with access to the Reveloom platform. Failure to implement available security features such as MFA may affect your ability to claim remedies in the event of a security incident attributable to inadequate account security practices on your part.
By registering an account, you represent that you are at least 18 years of age, that you have the legal capacity to enter into binding agreements, and that your use of the Services complies with all applicable laws and regulations in your jurisdiction. Enterprise accounts additionally represent that the registering individual is authorized to bind the entity on whose behalf they are registering.
4. Subscription Plans and Billing
4.1 Available Plans
Reveloom offers the following subscription plans. Specific features, limits, and terms for each plan are described on our pricing page at reveloom.com/price.html and are incorporated into these Terms by reference. All prices are in U.S. dollars unless otherwise specified in an applicable Order Form.
Starter Plan — $499/month: The Starter Plan is designed for development teams and early-stage companies building on blockchain infrastructure. It includes access to multi-chain API endpoints, standard rate limits, basic analytics, email support, and up to five (5) team member seats. The Starter Plan is billed monthly and requires a credit card on file. No minimum commitment period is required.
Enterprise Plan — $1,999/month: The Enterprise Plan is designed for production-scale applications and organizations with demanding infrastructure requirements. It includes enhanced API rate limits, dedicated node options, advanced analytics and monitoring, priority support with committed response times, up to twenty-five (25) team member seats, and a 99.9% uptime SLA. The Enterprise Plan is available on monthly or annual billing, with discounts available for annual commitments paid upfront.
Custom Plan: Organizations with requirements beyond the Enterprise Plan may contact our sales team at contact@reveloom.com to discuss a Custom Plan. Custom Plans are priced based on specific infrastructure requirements, volume commitments, data residency needs, dedicated support arrangements, and other factors. Custom Plans are governed by a separate Master Service Agreement and Order Form.
4.2 Billing and Payment
Subscription fees are billed in advance on a monthly or annual basis depending on your selected billing cycle. For monthly subscribers, fees are charged on the same calendar date each month corresponding to your subscription start date. For annual subscribers, the full annual fee is charged at the start of each annual term. All fees are non-refundable except as expressly provided in these Terms or required by applicable law.
Payment must be made by credit card, debit card, or, for enterprise customers on annual plans, by invoice with net-30 payment terms. You authorize Reveloom to charge your selected payment method for all fees due under your subscription. If your payment method fails or your account is past due, Reveloom may suspend access to the Services with notice. We will attempt to notify you of payment failures before suspending service, but suspension may occur after a grace period of five (5) business days following a failed payment attempt.
Reveloom reserves the right to modify subscription fees by providing at least sixty (60) days advance notice for existing subscribers. Fee changes will take effect at your next renewal date following the notice period. If you do not agree to the new fees, you may cancel your subscription before the effective date of the change.
4.3 Taxes
Subscription fees are exclusive of applicable taxes, levies, duties, or similar governmental assessments, including value-added tax (VAT), goods and services tax (GST), and sales tax. You are responsible for paying all such taxes associated with your use of the Services, except for taxes based on Reveloom's net income. If Reveloom is required to collect taxes on your behalf, the applicable tax amounts will be added to your invoice. If you are a tax-exempt organization, you must provide Reveloom with a valid tax exemption certificate prior to billing.
4.4 Cancellation and Refunds
You may cancel your subscription at any time through your account dashboard or by contacting support@reveloom.com. Cancellation will take effect at the end of your current billing period, and you will retain access to the Services through the end of that period. No refunds or credits will be provided for unused portions of any billing period, except where Reveloom has failed to meet the service level commitments described in Section 10 and a credit is owed under the terms of the applicable SLA.
5. Acceptable Use Policy
5.1 Permitted Uses
You may use the Services for lawful purposes in connection with the development, testing, deployment, and operation of blockchain applications and integrations. Permitted uses include building decentralized applications (dApps), integrating blockchain data into enterprise software systems, developing and deploying smart contracts, monitoring on-chain activity for legitimate business purposes, conducting blockchain analytics for research or business intelligence, and using our APIs in applications that comply with applicable laws and these Terms.
5.2 Prohibited Uses
You must not use the Services in any manner that violates applicable law or regulation, including laws related to financial services, securities, anti-money laundering (AML), sanctions compliance, consumer protection, or data privacy. Specifically, the following uses are strictly prohibited:
Using the Services to facilitate, enable, or support any illegal activity, including but not limited to money laundering, terrorist financing, securities fraud, market manipulation, or violation of economic sanctions imposed by the United States Office of Foreign Assets Control (OFAC), the United Nations Security Council, the European Union, or other applicable governmental bodies.
Using the Services to deploy or interact with smart contracts or applications designed to defraud, deceive, or harm other users, including Ponzi schemes, exit scams, rug pulls, honeypot contracts, or other fraudulent schemes. Using the Services to conduct or facilitate unauthorized access to third-party systems, networks, or data, including using our infrastructure to conduct distributed denial-of-service (DDoS) attacks, port scans, or other offensive security activities against targets you do not own or have explicit permission to test.
Attempting to reverse engineer, decompile, disassemble, or otherwise discover the source code of the Reveloom platform or any component thereof that is not provided as open source. Reselling, sublicensing, or providing access to the Services to third parties without Reveloom's express written consent, except as permitted under your subscription tier for authorized team members. Using automated scripts, bots, or programs to access the Services in a manner that exceeds permitted rate limits or places unreasonable load on our infrastructure. Transmitting viruses, malware, or other malicious code through the Services or using the Services to host or distribute such code.
Violations of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund, and Reveloom reserves the right to report illegal activity to appropriate law enforcement authorities and regulatory bodies.
6. API Usage and Rate Limits
Access to Reveloom's APIs is subject to rate limits and usage quotas that vary by subscription tier. Rate limits are enforced to ensure fair and reliable access to our infrastructure for all customers and to prevent abuse. Current rate limits for each subscription tier are published in our documentation at docs.reveloom.com and may be updated from time to time. Reveloom will provide reasonable advance notice of any reduction in applicable rate limits for existing subscribers.
If your usage consistently approaches or exceeds the rate limits for your subscription tier, Reveloom may throttle your API requests, notify you to upgrade to a higher tier, or both. Requests that exceed applicable rate limits may be rejected with an appropriate HTTP error code (429 Too Many Requests). Reveloom is not liable for any loss or damage resulting from rate limiting applied in accordance with published limits and these Terms.
API keys are the primary method of authentication for programmatic access to our Services. You are responsible for generating, rotating, and securing your API keys. API keys should be treated as passwords and must not be embedded in client-side code, committed to public source code repositories, or shared with unauthorized parties. In the event of a suspected API key compromise, you must immediately rotate the affected key through your account dashboard. Reveloom is not responsible for unauthorized API usage resulting from your failure to secure your API keys.
You must include accurate and consistent user-agent headers in your API requests that correctly identify your application. You must not use API requests to scrape or harvest data at scale in a manner inconsistent with your subscription purpose or that places excessive load on our infrastructure. Custom volume arrangements for high-throughput use cases are available through our enterprise sales team.
7. Intellectual Property Rights
The Reveloom platform, website, APIs, software, documentation, trademarks, logos, and all content and materials we provide as part of the Services are owned by or licensed to Reveloom and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws in the United States and internationally. Nothing in these Terms grants you any right, title, or interest in Reveloom's intellectual property except for the limited license expressly granted in these Terms.
Subject to your compliance with these Terms and timely payment of applicable fees, Reveloom grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during your subscription term solely for your internal business purposes in accordance with the permitted uses described in Section 5. This license does not include any right to copy, modify, distribute, sell, or sublicense the Services or any portion thereof, to create derivative works based on the Services, or to reverse engineer or otherwise attempt to derive the source code of the Services.
Reveloom respects the intellectual property rights of others and expects users to do the same. If you believe that any content available through our Services infringes your intellectual property rights, please contact legal@reveloom.com with a detailed description of the alleged infringement and sufficient information for us to locate and verify the content at issue.
Any feedback, suggestions, ideas, or other input you provide to Reveloom regarding the Services ("Feedback") is provided on a non-confidential basis and shall be the exclusive property of Reveloom. By providing Feedback, you hereby assign to Reveloom all right, title, and interest in and to such Feedback, including all intellectual property rights therein. Reveloom may use Feedback for any purpose without obligation to you, including incorporating Feedback into the Services or future products.
8. User Content and Data
You retain all right, title, and interest in the data, content, and materials you submit to or through the Services, including smart contract code, configuration files, custom analytics definitions, and any other information you upload, post, or transmit ("Customer Data"). You grant Reveloom a limited, non-exclusive, worldwide license to host, store, transmit, process, and display Customer Data solely as necessary to provide the Services to you and as otherwise permitted by these Terms and our Privacy Policy.
You represent and warrant that you have all necessary rights, permissions, and authorizations to submit Customer Data to the Services and to grant the license described above, and that the submission, storage, and processing of Customer Data through the Services does not violate any applicable law, regulation, or third-party rights. You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data.
Reveloom does not claim ownership of Customer Data and will not use Customer Data for any purpose other than to provide and improve the Services, as described in our Privacy Policy. Reveloom may access Customer Data to provide technical support, investigate security incidents, comply with legal obligations, or enforce these Terms, but will not access Customer Data for any other purpose without your authorization.
9. Confidentiality Obligations
"Confidential Information" means any information disclosed by either party to the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, technical specifications, business plans, customer lists, financial information, API keys, software code, infrastructure configurations, and the specific terms of any enterprise agreement between the parties.
Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not disclose the other party's Confidential Information to any third party without prior written consent, except to employees, contractors, and advisors who need access to perform the receiving party's obligations and who are bound by confidentiality obligations at least as protective as those in these Terms; and (c) use the other party's Confidential Information only for the purpose of fulfilling obligations and exercising rights under these Terms.
The confidentiality obligations in this Section do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known by the receiving party without restriction before disclosure; (c) is rightfully received by the receiving party from a third party without restriction; or (d) is independently developed by the receiving party without use of the disclosing party's Confidential Information. A party may also disclose Confidential Information to the extent required by law or court order, provided it gives the disclosing party prompt advance notice to enable the disclosing party to seek a protective order.
10. Service Availability and SLAs
Enterprise Plan SLA: Reveloom commits to an uptime service level of 99.9% (measured monthly, excluding scheduled maintenance windows) for customers subscribed to the Enterprise Plan or higher. "Uptime" means that the Reveloom API endpoints are accessible and returning valid responses within defined latency thresholds. This SLA covers our core API infrastructure and does not cover downtime caused by factors outside Reveloom's reasonable control.
In the event of downtime that causes Reveloom to fail the 99.9% monthly uptime commitment, Enterprise customers may be eligible to receive a service credit equal to 10% of the monthly subscription fee for each full percentage point of downtime below the SLA target, up to a maximum credit of 30% of the monthly fee. Credits must be requested within thirty (30) days of the applicable downtime event and will be applied to future invoices. Service credits are the sole and exclusive remedy for SLA failures.
Starter Plan: Reveloom does not provide a formal SLA for Starter Plan subscribers but makes commercially reasonable efforts to maintain high availability. We publish real-time and historical status information at status.reveloom.com.
Scheduled Maintenance: Reveloom may perform scheduled maintenance that temporarily reduces Service availability. We will provide at least seventy-two (72) hours advance notice of scheduled maintenance that is expected to result in Service unavailability exceeding fifteen (15) minutes, via our status page and email notification to registered technical contacts. Downtime during pre-announced maintenance windows is excluded from SLA calculations.
Excluded Downtime: The following are excluded from SLA calculations: downtime attributable to factors outside Reveloom's control, including failures of underlying blockchain networks, internet outages, or acts of God; downtime resulting from your actions or configurations, including incorrect API usage or misconfigured client applications; downtime resulting from third-party service failures not within Reveloom's reasonable control; and downtime attributable to DDoS attacks or other security incidents targeting Reveloom's infrastructure.
11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVELOOM EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, REVELOOM DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED THROUGH USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) ANY ERRORS IN THE SERVICES WILL BE CORRECTED; OR (E) THE SERVICES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT BLOCKCHAIN NETWORKS ARE OPERATED BY INDEPENDENT THIRD PARTIES AND THAT REVELOOM HAS NO CONTROL OVER SUCH NETWORKS AND MAKES NO WARRANTY WITH RESPECT TO THEIR OPERATION, SECURITY, OR AVAILABILITY.
Any advice, information, or data provided by Reveloom through the Services, documentation, or support channels is provided for informational purposes only and does not constitute legal, financial, tax, or investment advice. You should seek professional advice from qualified advisors before making decisions based on information provided through our Services.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REVELOOM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF REVELOOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVELOOM'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO REVELOOM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. REVELOOM WOULD NOT HAVE ENTERED INTO THESE TERMS WITHOUT SUCH LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, IN WHICH CASE THE ABOVE LIMITATIONS MAY NOT FULLY APPLY TO YOU. IN SUCH JURISDICTIONS, REVELOOM'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Nothing in these Terms shall exclude or limit liability for: (a) death or personal injury caused by Reveloom's negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law; or (d) Reveloom's indemnification obligations set forth in these Terms.
13. Indemnification
You agree to indemnify, defend, and hold harmless Reveloom, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms or any applicable law or regulation; (b) your use of the Services in a manner not permitted by these Terms; (c) Customer Data submitted by you that infringes or misappropriates any third-party intellectual property right or violates any applicable law; (d) your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights; or (e) any product or service you develop, deploy, or offer in connection with the Services.
Reveloom will provide you with prompt written notice of any claim subject to indemnification and will give you control of the defense and settlement of the claim, provided that Reveloom has the right to participate in the defense using counsel of its choosing at its own expense, and that you may not settle any claim that imposes any obligation or liability on Reveloom without Reveloom's prior written consent.
Reveloom agrees to indemnify, defend, and hold harmless Customer from and against any third-party claims alleging that the Reveloom platform, as provided by Reveloom and used in accordance with these Terms, infringes any patent, copyright, trademark, or trade secret of a third party, subject to the limitations and exclusions applicable to such claims under applicable law. This indemnification does not apply to claims arising from: Customer Data, Customer's modifications to the Services, use of the Services in combination with third-party products or services not authorized by Reveloom, or Customer's continued use of the Services after notice of an infringement claim.
14. Blockchain-Specific Terms
Transaction Finality: Blockchain transactions are subject to the confirmation and finality mechanisms of the underlying blockchain network, which are beyond Reveloom's control. Reveloom provides infrastructure to submit and query transactions but does not guarantee that any transaction submitted through our platform will be confirmed, included in a block, or achieve finality within any particular timeframe. Transaction confirmation times depend on network congestion, the gas price you specify, and other factors inherent to the blockchain protocol.
Transaction Irreversibility: Once a blockchain transaction is confirmed and achieves finality on the underlying network, it cannot be reversed, cancelled, or altered by Reveloom or by you. Reveloom is not responsible for transactions submitted in error, with incorrect parameters, or that produce unintended results once they have been confirmed on-chain. You are solely responsible for verifying the accuracy of all transaction parameters before submission.
Gas Fees and Network Costs: Interactions with proof-of-work and proof-of-stake blockchain networks may require payment of network transaction fees ("gas fees") denominated in the native cryptocurrency of the applicable network. Gas fees are paid directly to network validators and miners and are not collected by Reveloom. Gas fees are highly variable and may be significantly higher during periods of network congestion. Reveloom does not control gas fee markets and is not responsible for gas fee costs incurred through use of our platform.
Smart Contract Risks: Smart contracts deployed through or interacted with via our platform are subject to the risks inherent in smart contract technology, including bugs in contract code, vulnerabilities exploitable by malicious actors, unexpected interactions with other contracts, and the possibility of governance changes to underlying protocols. Reveloom provides tools to assist in smart contract development and deployment but does not audit, certify, or guarantee the security, correctness, or fitness for purpose of any smart contract. You are solely responsible for ensuring that your smart contracts function as intended and comply with applicable laws.
Forks and Protocol Changes: Blockchain networks may undergo protocol upgrades, hard forks, soft forks, or other changes that affect the behavior of transactions, smart contracts, and blockchain data. Reveloom will make commercially reasonable efforts to support major network upgrades, but does not guarantee uninterrupted service through protocol changes and may need to temporarily suspend or modify Services to accommodate network upgrades.
15. Data Security Obligations
Reveloom maintains a comprehensive information security program designed to protect Customer Data from unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption of data in transit and at rest, multi-factor authentication for platform access, role-based access controls, continuous security monitoring, regular penetration testing, and incident response procedures. A summary of our current security measures is available in our Security Documentation, which is provided to enterprise customers upon request.
In the event of a security incident affecting Customer Data, Reveloom will notify you without undue delay following discovery of the incident, and in any case within seventy-two (72) hours for incidents likely to result in a risk to individuals' rights under applicable data protection law. Notification will include a description of the nature of the incident, the categories and approximate number of individuals and records affected, likely consequences of the incident, and measures taken or proposed to address the incident and mitigate its effects.
You are responsible for implementing appropriate security measures for your own systems and applications that interact with the Services, including securing API keys, managing access credentials for your team members, implementing secure coding practices in applications that use our APIs, and protecting your own infrastructure from unauthorized access. Security obligations applicable to enterprise customers are further described in your Data Processing Agreement.
16. Third-Party Integrations
The Services may enable or include integrations with third-party services, APIs, protocols, and platforms that are not operated or controlled by Reveloom. Use of third-party integrations is subject to the terms and conditions of the respective third-party providers, and you are responsible for complying with those terms. Reveloom does not endorse, warrant, or assume any responsibility for the reliability, performance, security, or data practices of any third-party service.
When you enable a third-party integration through the Reveloom platform, you may be authorizing Reveloom to exchange data with that third party on your behalf. You are responsible for reviewing the terms and privacy policies of third-party services before authorizing such integrations. Reveloom's liability for any loss or damage arising from your use of third-party integrations is excluded to the maximum extent permitted by applicable law.
Reveloom may add, modify, or remove supported third-party integrations at any time, including as a result of changes to third-party APIs or policies. We will provide reasonable advance notice of removal of integrations that are included in paid subscription features.
17. Termination and Suspension
Either party may terminate these Terms upon written notice: (a) if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after receiving written notice of the breach; or (b) if the other party becomes insolvent, makes an assignment for the benefit of creditors, or is subject to bankruptcy, liquidation, or similar proceedings that are not dismissed within sixty (60) days.
Reveloom may immediately suspend your access to the Services, without prior notice, if: (a) we reasonably believe you are in material breach of the Acceptable Use Policy in Section 5; (b) we are required to do so by law, court order, or regulatory directive; (c) we reasonably believe your account has been compromised or is being used to carry out a security attack; or (d) your payment is more than fifteen (15) days overdue. Reveloom will attempt to provide notice of suspension as soon as reasonably practicable, except where notice is prohibited by law or would compromise security.
Upon termination of these Terms for any reason: (a) all licenses granted to you under these Terms immediately terminate; (b) you must immediately cease all use of the Services and delete any Reveloom software from your systems; (c) each party must return or destroy the other party's Confidential Information; and (d) Reveloom will provide you with a data export of your Customer Data within thirty (30) days of termination, after which Reveloom may permanently delete your Customer Data. Termination does not relieve you of obligations to pay fees accrued prior to termination. Provisions of these Terms that by their nature should survive termination will remain in effect.
18. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or the breach, termination, or validity thereof ("Dispute") shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect, except as otherwise provided herein.
The arbitration shall be conducted by a single arbitrator, unless the amount in controversy exceeds $1,000,000, in which case the arbitration shall be conducted by a panel of three arbitrators. The place of arbitration shall be San Francisco, California, unless the parties mutually agree to conduct the arbitration remotely. The language of the arbitration shall be English. The arbitrator shall have authority to award any remedy available at law or in equity, subject to the limitations set forth in these Terms.
Before initiating arbitration, the complaining party must provide written notice of the Dispute to the other party, including a description of the Dispute and the relief sought. The parties shall attempt to resolve the Dispute through good-faith negotiation for a period of thirty (30) days from the date of such notice. If the Dispute is not resolved within this period, either party may initiate arbitration proceedings.
Class Action Waiver: YOU AND REVELOOM EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All arbitrations shall be conducted on an individual basis, and the arbitrator shall have no authority to combine or aggregate claims of different users or to conduct class proceedings.
Exceptions: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or enjoin actual or threatened infringement of intellectual property rights or unauthorized use of Confidential Information, and claims of less than $10,000 may be brought in small claims court.
19. Governing Law
These Terms and any Dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law principles that would require application of the law of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.
For any matters not subject to arbitration under Section 18, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in San Francisco County, California, and waive any objection to such jurisdiction or venue based on inconvenience of forum or any other ground. Each party waives any right to a jury trial for any claim or action arising under or relating to these Terms.
20. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and any Order Forms or Statements of Work executed between the parties, constitute the entire agreement between you and Reveloom with respect to the Services and supersede all prior and contemporaneous understandings, negotiations, representations, and agreements, whether written or oral, relating to the subject matter hereof.
Severability: If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, severed from these Terms, and the validity, legality, and enforceability of the remaining provisions shall not be affected.
Waiver: No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy. No waiver of any breach of any provision of these Terms shall constitute a waiver of any subsequent breach of the same or any other provision.
Assignment: You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Reveloom. Any purported assignment without such consent is null and void. Reveloom may freely assign these Terms or any of its rights or obligations hereunder, including in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee assumes all obligations under these Terms. These Terms are binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.
Force Majeure: Neither party shall be liable to the other for any delay or failure in performance to the extent caused by circumstances beyond that party's reasonable control, including acts of God, natural disasters, war, terrorism, riots, government actions, pandemics, internet or telecommunications outages, or failures of third-party infrastructure providers, provided that the affected party gives prompt notice and uses commercially reasonable efforts to resume performance.
Notices: All legal notices to Reveloom under these Terms must be in writing and sent by certified mail or overnight courier to: Reveloom, Inc., Attn: Legal Department, 101 California Street, Suite 2710, San Francisco, CA 94111, or by email to legal@reveloom.com with confirmed receipt. Notices to you will be sent to the email address associated with your account.
Relationship of the Parties: The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, employment, or franchise relationship between the parties. Neither party has authority to bind the other or to incur any obligation on behalf of the other without prior written consent.
21. Contact Information
If you have questions or concerns about these Terms of Service, or if you need to provide legal notices, please contact us:
Legal Department:
Email: legal@reveloom.com
Response time: Within 5 business days for general inquiries.
Postal Address:
Reveloom, Inc.
Attn: Legal Department
101 California Street, Suite 2710
San Francisco, CA 94111
United States
For general support inquiries, billing questions, or account issues, please contact support@reveloom.com or use the support portal available in your account dashboard. For sales inquiries or to discuss Enterprise or Custom plan options, please visit reveloom.com/contact.html or email sales@reveloom.com.